General Information


Ambulance Billing
 









Tri-Lakes Monument Fire Protection District (TLMFPD) takes pride in being the emergency responders for the area. In our continuing efforts to provide quality service, please email any comments or concerns to Jennifer, jmartin@tlmfire.org, or call (719) 484-0911. We really value any feedback on our services.

Ambulance services must charge enough for services to subsidize the cost of a crew for 24 hours a day, coverage.  The core expense is labor, training, equipment, supplies, fuel, expertise and  crew readiness. No preapproval is needed by your insurance for a an emergency transport as long as the medical needs are immediate. 

TLMFPD assesses fees for the delivery of pre-hospital medical and ambulance transport services, in accordance with regional pricing.  Some commercial insurances process our claims as "out of network" or "non-contracted."  However, as a provider of emergency 911 services, our claims should not be processed as "out of network" or "non-contracted."  Consequently, we do not accept a lower level of reimbursement based on these notations and are able to balance bill the patient for the unpaid portion of our bill.  We recommend that you contact your insurance compancy to reprocess your claim if they process it with the notation above. Insurance companies (health and/or auto) generally cover the cost of ambulance transports, but they rely on medical necessity when determining reimbursement.  911 transports are considered medically necessary when health is in serious danger or trauma occurs. 

Medicare part B covers an emergency ambulance transport, but will not cover the
cost of a emergency transport unless medically necessary. In otherwords, if the patient can be transported safely by other means, such as a car, then reimbursment cannot be paid per federal law. 

Although emergency services are performed by TLMFPD, billing operations and the collection of fees are generated by a private billing company, Andres Billing/Fire Recovery.  Billing will process claim through the patients insurance first prior to billing the patient. Please notify us to assure we receive the correct insurance to bill. 

For billing inquiries or payment information, please call 1-800-244-2345. Fax 1-800-329-5279 or 224-232-5717

Click here  to pay your ambulance bill online.